IMPORTANT USER INFORMATION
WHAT IS AN EMERGENCY?
An emergency is a situation of imminent danger, which threatens the life, health, public or private property and requires immediate action. Examples include: kidnapping, domestic violence, injuries to minors or handicapped, rape, medical emergencies, etc.
WHAT IS THIS APP?
The 066MóvilBC app is a new tool to request emergency services. This app allows citizens to request attention through the following options:
- Emergency call with GPS location.
- Emergency chat session with GPS location (required an available operator).
- Panic button.
HOW TO USE
It is used depending on the necessity and situation of the user.
If there is no speech impediment, this option allows users to make an emergency call to the number 066. Differing from a normal call, this call has the advantage of also feeding GPS location to the operator. GPS must be active in the device for this option.
In cases where there is speech impediment, being temporarily or permanent, this option established communication with the nearest C4 from your location. It will also create a chat session with the first available operator. This option adds the advantage of image transmission and GPSlocation. WHATCH VIDEO
If you’re in life threatening situation and you’re unable to use any of the previous options (such as kidnapping, medical emergency or a violent crime) this is the option to use.
Doing this, the application will put the device in silence mode and will start sending an emergency signal to the nearest emergency attention center (C4).Once the signal is received by the operator, the operator will have access to the person’s profile and will return, which will be answered automatically during the time the panic button is activated.
Additional services are also offered, such as notifications, amber alerts and medical profiles.
What is an Amber Alert? Cases in which there is an abduction of minors or people with disabilities, after an investigation by the Procuraduria General de Justicia del Estado (PGJE), and is determined that the person’s life is threatened, an Alerta Amberis emitted. The person’s profile is issued to the press media so that citizens are aware and can give information about the person’s location.
The "Amber Alert" option encourages citizenship participation by notifying users of the service with the amber alerts that are being activated. In case of having any information that would help locating a person with amber alert, please do provide information to the phone numbers 066and 089.
GUIDES - WHAT TO DO?
Through this option you have access to information on various topics of interest, such as: Medical emergencies (first aid), Security, Road Safety, Natural Disasters, Legal and Mechanical Problems.
The button that appears in the bottom right corner, that indicates "066 Profile", enables you to fill out a form regarding medical information, in case of needing personalized medical attention. This information may be vital in cases of medical emergencies where a person’s health may be affected whether it be by a chronicle condition or sudden causes.
Available on Mobile:
Videos: Available on Youtube looking with text “066movilbc”
We encourage you to be aware of the app’s updates, as we will be adding new tools that are focused of providing additional tools for the benefit of the user.